SMU customers lose Internet, phones for several hours
An Internet outage miles away from the city was being blamed for disrupting Internet and phone service to customers of Shawano Municipal Utilities for most of the day Thursday.
SMU General Manager and City Administrator Brian Knapp said a fiber optic line “somewhere downstate” was cut, knocking offline the company that provides SMU with Internet service.
That in turn affected all of SMU’s phone customers because those phones also run off of the I


